Terms and Conditions

Published: Sunday, 30 June 2019

Payment methods
All payments must be made before delivery unless otherwise agreed.  Payments can be done by bank transfer.

Minimum order qty
There is a minimum value per order of 150 Euro.

Shipment costs
Shipping charges are 16 Euro per invoice.

Shipping cost is free in Europe for an invoice amount of 300 Euro or above.

Shipping cost is free to Belgium and The Netherlands.

For shipping costs for other countries the buyer should contact customer services.

Ordering and Dispatch
When orders are placed via the sellers website www.softdune.com, the buyer will receive an immediate confirmation of the order.

Delivery shall be deemed to have taken place: once the goods have been dispatched by a carrier engaged by the seller and the goods have been unloaded at the delivery address and/or a signature for receipt has been given.

If your package is delivered damaged by the carrier, you can refuse to accept the package. You can also have the carrier make a notation, and send this, along with a photo of the damaged package to our email. 

All claims must be received within 10 days of the invoice date, unless otherwise agreed. The notice of default must contain a description of the defect complained of, so that the seller is in a position to respond adequately.